Frequently Asked Questions
Does it cost more to book with Viva La Magia than booking directly?
No! Our expert planning services are completely complimentary. The price you pay is never higher than booking directly with Disney, Universal, or other suppliers. In many cases, our agents have access to special promotions and discounts that can actually save you money, all while providing you with personalized service and valuable gifts.
Who do I pay for my vacation? Is the reservation with you?
We act as your professional travel planner, but your reservation and payments are made directly to the supplier (e.g., Walt Disney Travel Company, Universal Parks & Resorts Vacations). This ensures your booking is secure and you benefit from all official policies. We are simply the expert medium to make your booking process seamless and perfect.
What are the benefits of booking with a Viva La Magia agent?
The benefits are huge! When you book with us, you get a certified and dedicated travel expert who will be with you before, during, and after your trip. Key benefits include:
Saving Time & Stress: We handle all the complex planning, from resort choices to park reservations.
Expert Advice: We provide insider tips and recommendations tailored to your family.
Best Value: We constantly monitor for new promotions to ensure you get the best price for your vacation package.
Personalized Itineraries: We help you craft the perfect plan to maximize your fun.
In-Trip Support: If any issues arise during your vacation, you have a direct line to an expert who can help.
Why is your Better Business Bureau (BBB) A+ rating important?
Our A+ accreditation with the BBB is an independent guarantee of our commitment to ethical business practices, transparency, and customer satisfaction. It means you are booking with a trusted company that has a proven track record of professionalism and reliability.
Do you only book Disney and Universal vacations?
While we are premier experts in all things Disney and Universal, we are a full-service travel agency. We can plan magical vacations worldwide, including all major cruise lines, all-inclusive resorts, car rentals, travel insurance, and much more.
Are you also experts in cruises?
Absolutely! We are active members of the Cruise Lines International Association (CLIA) and work directly with all major cruise lines, including Disney Cruise Line, Royal Caribbean, Carnival, MSC, Norwegian, and more. Our agents can find the perfect cruise itinerary for your family.
Are your agents officially certified?
Yes. Our team consists of certified experts who have completed official training programs with our key partners, including being graduates of the College of Disney Knowledge and certified Universal Orlando Resort Specialists.
What is the first step to start planning my trip?
The first step is to request a free, no-obligation quote. You can do this by clicking the “Request a Free Quote” button on our homepage. An agent will then contact you to understand your needs and begin crafting your perfect vacation proposal.
Can you help with dining reservations and other park activities?
Yes! This is one of the key services we provide. Your agent can assist you with making those hard-to-get dining reservations, booking special experiences, and structuring your park days to minimize wait times and maximize magic.
Where is Viva La Magia located?
Our main operations are proudly based in Orlando, Florida, right in the heart of the world’s top vacation destinations.